Infracomfort company profile

Infracomfort NZ Limited

We are experts in providing quality energy efficient far-infrared heating solutions for New Zealand, including some of the most innovative products available on the market worldwide.

Following trial shipments and market research in 2009, Derek Potts and business partner Pat Kane officially founded Infracomfort NZ Limited in 2010, following involvement with the New Zealand Green Buildings Council and the Ministry of Education in developing a green star rating tool for schools.

“Our far-infrared heating products reduce the carbon footprint by achieving high comfort levels with low energy costs.”Derek Potts, Infracomfort

Consultant engineers advised that the standard choice of conventional heat pumps was at best an interim solution for schools and that the ultimate solution would incorporate highly efficient far–infrared panel heaters.

A chance encounter with a visionary German heating specialist — passionate about energy-saving technologies — began the pathway to the Infracomfort product line and the ongoing development of heating systems specifically designed for New Zealand schools, businesses & residential applications.

Continuous product development has expanded our market share into hostels, elder care facilities, workplaces, ski lodges, Marae, halls, and new and existing homes.

Infracomfort New Zealand has extended its supplier base to include three key manufacturers based in China and Hong Kong. These high-end companies engage in high end, quality products and highly value our ‘kiwi initiative’ in their research and development.

Our close working relationships have improved opportunities for both Infracomfort and our manufacturers. This “partnership” has been instrumental in opening up the much larger markets of Europe, USA and enhancing their performance in their vast domestic markets.

Infracomfort New Zealand thus has access to a wide range of quality products with excellent manufacturer support.

Our customer services include:

• Best service
• Intimate knowledge of client environments
• Specifying the highest standard of efficiency and effectiveness for the building owner
• Active engagement with designers, installers and end-users
• Best prices
• 5-year product guarantee
• Ongoing user support
• Ongoing interest in customer experience
• Continuous product development

We can provide excellent references from a host of settings.

Our partner factory in China

Our manufacturing partner in China is a high-tech enterprise specialising in research and development, production and sales of a variety of far-infrared heaters.

We are in regular contact with our manufacturing partners and we are very proud of our close working relationship.

• 9000 square meters workshop
• More than 100 staff
• 8 full-time R&D staff
• 10 quality inspectors
• Daily output 1000pcs

All the products have achieved certifications including CE, RoHS, SAA, TUV GS and the factory has passed BSCI audit.

Byecold is a leading OEM manufacturer of infrared heating panels with an annual manufacturing capacity of 160,000 pieces, increasing yearly.

Affiliations and accreditations

We strive to build and maintain productive relationships with key industry bodies in New Zealand and are proud to be affiliated with or accredited by the following organisations:

• Hawke’s Bay Regional Council
• Bay of Plenty Regional Council
• Clean Air Rotorua
• New Zealand Property Investors’ Federation
• SHE Health and Safety Software
• Tai Tokerau Principals’ Association.

Learn more about our accreditations and affiliations.

Infracomfort community and environmental policy

From the start of our business, a primary goal has been to join the nation’s leaders in environmental and social responsibility.

We strive to achieve responsible product sourcing, a zero-carbon footprint, great worker welfare at all levels, and providing for productive re-use of Infracomfort product components at the end of their working life.

Our objective and how we plan to do it

Materials management

Our products and packaging are 99% recyclable and where possible are made from recycled materials. We also trace component origins to ensure they are responsibly sourced with minimal environmental impact. An ultimate goal is to establish a registered Product Stewardship scheme encompassing all our products.

Worker well-being

We have built personal relationships with our manufacturers in China and know they place a premium on excellent working conditions, health and safety. They also contribute substantially to the well-being of their local community. We continue to monitor this with regular dialogue and inspections of the manufacturing facilities. Family and life balance are priorities in our company culture.

Our products reduce the carbon footprint of our customers on an ongoing basis by achieving desired comfort levels whilst significantly reducing energy use. We also encourage our customers to source their electricity from companies that use renewable energy such as hydro, geothermal, wind or solar power, not fossil fuels.

NZ Community Responsibility

We offer our product at significantly reduced prices to community entities such as schools, preschools, elder care facilities and providers to needy families to ensure a safe and healthy heating option is available to those who are most vulnerable, where we know Infracomfort heating will significantly improve their lives.

Carbon footprint

We acknowledge there is a carbon cost in shipping and in sales and distribution activities within New Zealand. This may already be offset by the savings described above however to be sure we undertake to monitor our annual carbon footprint to ensure it is zero or negative by 2025.